Last updated: September 1, 2026
We want every Friend of a Friend member to feel confident joining. This policy explains clearly how cancellation and refunds work so there are no surprises. If you have a question not covered here, email us at hello@friendofafriend.community and we will get back to you within 2 business days.
Friend of a Friend offers two paid membership plans:
All memberships include a 7 day free trial for first-time members before billing begins on the monthly plan. Annual memberships are billed in full at the time of purchase.
You can cancel your membership at any time. There are no cancellation fees and no minimum commitment period.
To cancel:
We will confirm your cancellation within 7 business days.
When cancellation takes effect:
We do not cancel memberships mid-period unless you are entitled to a refund under section 3 below.
Monthly memberships are non-refundable once a billing period has begun. If you cancel a monthly membership, you will not be charged for the following month but you will not receive a refund for the current month.
Under EU consumer protection law you have the right to cancel your annual membership and receive a full refund within 14 days of purchase, provided you have not made substantial use of the community during that period.
Substantial use includes:
To exercise your right to cancel within 14 days, email us at hello@friendofafriend.community with the subject line "14-Day Cancellation" and your registered email address and purchase date. We will process your refund within 14 days of receiving your request.
After the 14-day cooling off period, annual memberships are non-refundable. If you cancel after 14 days you will retain access to the community until the end of your annual billing period but will not receive a refund for the remaining period.
We may issue refunds or credits outside of the above policy at our sole discretion in exceptional circumstances. If you are experiencing a genuine hardship or extenuating circumstance, please contact us and we will do our best to find a fair solution.
Examples of circumstances we would consider:
We cannot guarantee a refund in these circumstances but we will always listen and respond with care.
New members receive a 7 day free trial before billing begins. The free week:
If you cancel during your free week you will not be charged anything and no refund is necessary.
Your membership renews automatically unless you cancel before the renewal date.
If you do not wish to renew, cancel before the renewal date using the process in section 2. Renewals that have already been processed are subject to the refund policy in section 3.
If a payment fails we will notify you by email and attempt to process the payment again. If payment cannot be collected after 2 attempts your membership will be paused and your Slack access suspended until payment is resolved.
To resolve a payment issue contact us at hello@friendofafriend.community or update your payment details through your account portal via Paddle.
We will not charge late fees on failed payments.
In cases where we terminate your membership due to a breach of our Terms of Service or Community Guidelines, no refund will be issued for any remaining membership period regardless of when termination occurs.
We take this decision seriously and will always try to resolve issues informally before terminating a membership. In cases of serious breach however termination may be immediate.
If we change our membership pricing we will notify you by email at least 30 days before the change takes effect. Your current billing rate will not change until your next renewal date after the price change.
If you do not wish to continue at the new price you may cancel before your renewal date and no further charges will apply.
We do not currently offer a formal membership pause option. However if you are going through a career transition, extended leave, or another circumstance that makes continued membership difficult, please contact us at hello@friendofafriend.community before cancelling.
We would rather find a creative solution than lose you from the community. We handle these requests individually and confidentially.
All refunds are processed through Paddle, our payment processor, back to the original payment method used at purchase. Refund processing times depend on your bank or card provider but typically take 5 to 10 business days to appear on your statement.
We cannot issue refunds to a different payment method than the one used for the original purchase.
If you have any questions about this policy or your membership billing, we are always happy to help.
Email: hello@friendofafriend.community
Response time: within 3 business days